Our Policies

document_iconChaperone Policy

At Total Eyecare we are committed to providing a comfortable and safe environment. All our patients are entitled to have a chaperone present for any consultation. Please inform our reception staff when booking your appointment … [More]

document_iconComplaints Procedure

If you wish to complain about our products, please let us know as soon as possible. Whether you are a patient receiving General Ophthalmic Services under the NHS or you are a private patient, we hope that most problems … [More]

document_iconData Protection Policy

Total Eyecare needs to gather and use certain information about individuals. These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need … [More]

document_iconFreedom of Information Policy

This is a complete guide to the information routinely made available to the public by Total Eyecare. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals. The information within each class … [More]

document_iconPrivacy Policy

Total Eyecare is a registered data controller. This privacy notice sets out our privacy policy. We collect and process patients’ personal data for the purposes of healthcare and marketing. Our legal bases for processing personal data for healthcare purposes, including … [More]